Case Studies

Case Study #3 Frustration with an Engaged Tone

A City Bank published an 0800 freephone number for staff to dial into for situation updates. However, not only was the system housed within their infrastructure, but the number was restricted to receive only 5 simultaneous calls. This meant that every 6th caller would be greeted with an engaged tone, senior managers became frustrated and called the BC team directly for information, impacting on their plans and workload.

Solution

Vocal helped the customer by implementing a standard MessageCall system, giving a massively increased capacity at a reduced cost over their existing dial in system.

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