Case Studies

Case Study #1 Terrorist Attacks July 7th 2005

During the terrorist attacks of July 7th 2005, a professional services company, as with many organisations across the country, had difficulty in identifying the whereabouts of their employees and contractors. The company had a ‘dial–in’ freephone number for staff to listen to updates, and employed manual call trees, but the process was both cumbersome, time consuming and suffered from out of date contact details. It was impossible for the company to answer questions from friends and family calling the switch board to find out if loved ones had arrived safely. This scenario is probably the most common one during an incident on such a scale.

Solution

Vocal worked with the customer to introduce SafeCall, providing the company with the ability to create a live roll call of staff which could record their welfare and give them the ability to put friends and families minds at rest. Vocal produced credit card sized instructions for staff to carry around with them in their wallets, printed on which was instructions on how to use SafeCall and their unique PIN number. As a result, should a similar event occur the company can now provide live “Roll Call” information at the touch of a button.

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